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The 6 Most Popular Features
of Hipcall's Call Center Software

Our main goal is to develop a simple, fast, easy-to-use cloud base call centre software. We offer you only the features you need. We share with you six of our customers' favorite features. Check out all the features if you're interested.

Webphone - CTI: Hipcall provides an integrated web phone system which means you don’t have to use an IP phone, or a softphone to make calls. You can easily call people in your contacts list with a single click.
Dashboard widgets: By adding various widgets to the dashboard on the home screen, you can see the active users instantly, and monitor the call traffic.
Smart IVR: You can automatically direct incoming calls to the customer representative or the last user they spoke with, based on the calling customer. This way, return calls from outbound calls go directly to the relevant user.
Returning missed calls: You can easily report whether missed calls are called back within a certain period of time.
Quality assurance score: You can assign scores to agents based on specific criteria for each call. Afterwards, you can generate reports based on agents or call scores.
Automation: The system can automatically tag calls based on the announcements the caller listens to and the queue they are waiting in. This way, your calls are automatically segmented.

Call Center Software Features

Hipcall provides you the great features of a phone system to help you reach your full potential in your business.

IVR: By playing a greeting annocument to the callers, you can forward the call automatically or after pressing a key to a user, a team or a different announcement.
Smart IVR: You can automatically direct incoming calls to the customer representative or the last user they spoke with, based on the calling customer. This way, return calls from outbound calls go directly to the relevant user.
Automation: The system can automatically tag calls based on the announcements the caller listens to and the queue they are waiting in. This way, your calls are automatically segmented.
Ring group: By creating teams such as a sales team,a support team, you can direct the callers to an appropriate person or a team and continue the call.
Call queues: If all user lines are busy, you can put the callers in a call queue and let them know their position in the queue. When the callers know their position, they may wait even longer in the call queue.
Callback: If the caller does not want to wait in a call queue and wants to be called back, you can receive this request and call them back later.
Queue position number: An announcement about their position in the call queue can be played to the callers while they wait for an available agent.
Call distribution strategy: You can distribute the calls waiting in the queue randomly, to the user who spoke the least, or to the users in a call team.
Extension management: Authorized users can manage all the extensions and they can view the registration status of their devices on the system.
Phone number: If your current number supports SIP protocol, you can use it in Hipcall. Hipcall is a communication solution that complies with SIP standards.
GSM line usage: With our FCT device slot rental feature, you can use your GSM numbers in the phone system.
Business hours management: You can automatically change the welcoming announcement based on your open hours, and update the announcement target as another user, call team or voicemail.
Quality assurance score: You can assign scores to agents based on specific criteria for each call. Afterwards, you can generate reports based on agents or call scores.
Call encryption (TLS): With TLS, you can secure your calls and prevent eavesdropping attacks on your calls.

Device and mobile app compatibility

Hipcall can be used with IP phones, desktop applications, iPhone or Android mobile phones or with Google Chrome.

Mobile application support: With the mobile apps you can download on Android or iPhone smartphones, you can use your number wherever you have access to the Internet.
Desktop application support: With a softphone application that you can set up on your PC, you can easily answer incoming calls and make outgoing calls without the need for a physical phone device.
IP phone support: You can answer incoming calls and make outgoing calls using an IP phone device.
Chrome Browser: You can use your number with the Google Chrome webphone extension. You don't need to download any other application to answer calls.

Call History (CDR)

You can view a record of inbound, outbound and internal calls. Call history consists of call details such as duration, called parties and call flow.

Call filtering: You can easily filter the calls based on direction as incoming/outgoing, user specific or by setting a date range and creating many other different conditions.
Call recording: You can record incoming, outgoing calls and internal calls. You can listen to the calls or delete them whenever you want.
Call tagging: You can group the calls by giving a tag according to the types you specify as importance, purpose, quality etc. Such as debt collection calls, sales calls.
Call flow: You can view the entire flow of the call from the beginning to the end, and examine in detail which users or announcements the call is targeted to.
Call notes: You can make follow-ups easier by typing a note about the call in the call detail section. This way other users can learn about a customer by reading the written note.

Company address book

Hipcall provides you an addressbook that you can add your companies contact information. You can share it with your colleagues.

Contacts & Companies: You can create a central directory that all your users can access the contact information of the people and companies added in your Hipcall account.
Contacts filtering: You can easily filter the contacts in the directory by creation time, tag, creator or assigned user.
Segmentation: You can segment the records in your directory by fields such as how they found you, number of employees, industry, and lifecycle.
B2B or B2C Support: You can organize your central directory according to B2B or B2C. For example, you can hide the company field and use only the individual field.
Contacts tagging: You can easily group the contacts or companies in the directory with a tag you can add. For example: Suppliers, Subscribers, Customers etc.
Contacts notes: You can make your follow-ups easier by writing notes on the person or company cards in the directory.

Reports & Dashboard

Hipcall provides a dashboard that you can add your favorite widgets on. Widgets help you get a better understanding of the communication flow in your company.

Dashboard widgets: By adding various widgets to the dashboard on the home screen, you can see the active users instantly, and monitor the call traffic.
Missed call reason: You can report the reasons for missed calls. For example, out-of-hours calls, abandoned calls.
Returning missed calls: You can easily report whether missed calls are called back within a certain period of time.
Export: You can easily export the call history and contacts in CSV format.
Import: You can transfer your customers as individuals or companies to your directory on Hipcall in CSV format. You can create bulk tasks with a CSV file.

Integrations & Developer Tools

Hipcall has API, webhooks and integration with more than 1.000 applications to make your life easier.

API: By using Hipcall API, you can easily integrate Hipcall with the applications that you develop.
Webhook: With webhooks, you can send data such as call starting time, call ending time, missed call to a URL address.
Integrations: You can make your work easier by integrating your Hipcall account with the applications you currently use. We are currently working integrated with more than 1000 applications via Pabbly, Make, and Zapier.

User & Role Management

Hipcall provides user & role management system. You can define different roles and authorize your users in the system.

Roles: You can define roles based on authority. For example, a user can only see his own call logs, or a different user can only export etc.
Users: You can invite your colleagues to Hipcall, define roles based on authorization for them, and manage their extensions from a central location.

Stats

Countries: 11
Companies: 3.207
Users: 10.422