Setup your call center software
in 15 minutes. 🚀

You can setup your companies call center in 15 minutes and, start to serve your customers. You don’t need to be VoIP expert! No need for physical device investment! A computer, internet and a headset are enough.

Call Center System Features

Quality Assurance Scorecard

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Call Coaching & Whispering

Elevate your team’s performance with real-time Call Coaching & Whispering—empowering supervisors to deliver instant guidance and personalized support during live calls. Foster confident agents, close more deals, and enhance customer experiences by refining interactions in the moment, turning every conversation into an opportunity for growth and success.

After Call Work

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Call Recording Backup

With Hipcall’s call recording synchronization feature, you can securely archive your phone conversations and voice recordings on platforms like S3, FTP, or Google Drive, and enhance your data security to the highest level with nightly automatic backups.

Integration Features

Integration Marketplace

Unite your business by integrating your favourite tools with Hipcall partners! Integrations include leading chat, CRM & many other apps.

Computer Telephony Integration (CTI)

You can easily integrate your CRM, E-commerce or other software with our Hipcall Chrome Extension.

Insight Card

Never pick up a call blind. The moment the phone rings, instantly see key details like: ✔ Account owner – Know who you’re talking to ✔ Deal size – Prioritize high-value opportunities ✔ Last order amount – Reference past purchases ✔ Delivery status – Resolve issues faster

API

Hipcall offers a well-documented REST API system, along with multiple SDKs supporting various programming languages.

Webhook

Webhooks are a powerful and secure way to retrieve data associated to an Hipcall account, in real-time.

Call Recording Backup

Authorization & Security

Call encryption

Your business calls are protected with call encryption, ensuring that sensitive conversations stay private and shielded from eavesdropping or interception.

Two Factor Authentication

Two-factor authentication (2FA), also known as two-step verification or multi-factor authentication (MFA), is a security measure that requires two different forms of verification to access an account or service, instead of just a password.

Role-Based Access Control (RBAC)

In Role-Based Access Control (RBAC), a role is a defined collection of permissions or privileges that a user can be assigned, enabling them to perform specific actions within a system or application.

IP Restrictions

With the IP restriction feature, account managers can determine which IP addresses team members can access the system from, preventing unauthorized access and elevating business security to the highest level.