You can create a task for yourself or for your other team members about the deals. Using the tasks, you can track your sales easily and be more organized at work.
You can get a total number, total amount, user-based report of all sales that are created, closed and lost in a certain period of time. You can compare it with the previous period.
Using sales funnels in Hipcall, you can easily track a sales process from the very beginning to the moment that the deal is closed. You can also get a report of sales issues and why the deals are lost to analyze your sales process.
You can see your customers’ requests via phone, email, etc. on a single screen and create a report. For example, how many requests are closed and how many requests are still waiting.
The system can automatically tag calls based on the announcements the caller listens to and the queue they are waiting in. This way, your calls are automatically segmented.
You can make your work easier by integrating your Hipcall account with the applications you currently use. We are currently working integrated with more than 1000 applications via Pabbly, Make, and Zapier.
You can make follow-ups easier by typing a note about the call in the call detail section. This way other users can learn about a customer by reading the written note.
You can group the calls by giving a tag according to the types you specify as importance, purpose, quality etc. Such as debt collection calls, sales calls.
You can easily filter the calls based on direction as incoming/outgoing, user specific or by setting a date range and creating many other different conditions.
With a softphone application that you can set up on your PC, you can easily answer incoming calls and make outgoing calls without the need for a physical phone device.
You can add numbers to your blocklist and prevent them from calling you again. By creating a blocklist, you and your colleagues won’t need to waste time on unnecessary calls.
You can automatically change the welcoming announcement based on your open hours, and update the announcement target as another user, call team or voicemail.
If all user lines are busy, you can put the callers in a call queue and let them know their position in the queue. When the callers know their position, they may wait even longer in the call queue.
You can automatically direct incoming calls to the customer representative or the last user they spoke with, based on the calling customer. This way, return calls from outbound calls go directly to the relevant user.
By playing a greeting annocument to the callers, you can forward the call automatically or after pressing a key to a user, a team or a different announcement.
When you put callers on hold, you can use the time effectively by having them listen to a music you choose or a commercial jingle about your products and services.
You can call other users in the company through their extension number even if they are in different offices, and you can easily communicate with your colleagues without any interruption.
Hipcall provides an integrated web phone system which means you don’t have to use an IP phone, or a softphone to make calls. You can easily call people in your contacts list with a single click.
In Hipcall, you can transfer calls to users based on your preferences. With the options of transferring calls randomly or transferring it to the agent with least talk time.
You can provide your callers different dialing options. For example, ‘Press 1 for Sales, Press 2 for Customer Support’. Our IVR system can detect invalid key pressing and inform the caller.
You can access all the call history in Hipcall. You can also filter your calls as answered, unanswered, calls from last month, or calls that are associated with a specific user.
