Freshservice + Integración Hipcall

Software ITSM basado en la nube Freshservice para su mesa de servicio con una poderosa herramienta de automatización para administrar incidentes, activos y más.

Cuando esto sucede (Triggers)

Hacer esto (Acciones)

Create task
Creates a new task.

Update task
Updates an existing task.

Create contact
Creates a new contact.

Update contact
Updates an existing contact.

Create company
Creates a new company.

Update company
Updates an existing company.

Create deal
Creates a new deal.

Update deal
Updates an existing deal.

Call init
When a call start.

Call hangup
When the call hangup.

Create callback
When the caller create a new callback request.

Search a Requester
Searches a requester.

Get a Requester
Gets a requester.

Delete a Requester
Deletes a requester.

Create a Ticket
Creates a new ticket.

Update a Ticket
Updates a ticket.

Get a Ticket
Gets a ticket.

Delete a Ticket
Deletes a ticket.

Create a Problem
Creates a new problem.

Update a Problem
Updates a problem.

Get a Problem
Gets a problem.

Delete a Problem
Deletes a problem.

Create a Change
Creates a new change.

Update a Change
Updates a change.

Get a Change
Gets a change.

Delete a Change
Deletes a change.

Create a Release
Creates a new release.

Update a Release
Updates a release.

Get a Release
Gets a release.

Delete a Release
Deletes a release.

Create a Task
Creates a new task on a problem.

Update a Task
Updates a task on a problem.

Gets a Task
Gets a task on a problem.

Delete a Task
Deletes a task on a problem.

List Requesters
Lists all the requesters.

List Tickets
Lists all the tickets.

List Releases
Lists all the releases.

List Problems
Lists all the problems.

List Changes
Lists all the changes.

List Tasks
List all the tasks on a problem.

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