Zendesk + Integración Hipcall
Zendesk es una herramienta de soporte de mesa de ayuda basada en web de CRM que le permite mejorar las relaciones con los clientes y ayudar a proporcionar un gran soporte a sus clientes.
Cuando esto sucede (Triggers)
Hacer esto (Acciones)
Create task
Creates a new task.
Creates a new task.
Update task
Updates an existing task.
Updates an existing task.
Create contact
Creates a new contact.
Creates a new contact.
Update contact
Updates an existing contact.
Updates an existing contact.
Create company
Creates a new company.
Creates a new company.
Update company
Updates an existing company.
Updates an existing company.
Create deal
Creates a new deal.
Creates a new deal.
Update deal
Updates an existing deal.
Updates an existing deal.
Call init
When a call start.
When a call start.
Call hangup
When the call hangup.
When the call hangup.
Create callback
When the caller create a new callback request.
When the caller create a new callback request.
New Ticket
Triggers when new ticket is created.
Triggers when new ticket is created.
Ticket Opened
Triggers when a ticket gets opened.
Triggers when a ticket gets opened.
Ticket Pending
Triggers when a ticket is pending.
Triggers when a ticket is pending.
Ticket Solved
Triggers when a ticket is solved.
Triggers when a ticket is solved.
Create Ticket
Creates a new ticket
Creates a new ticket
Update Ticket
Updates an existing ticket.
Updates an existing ticket.
Add Comment to Ticket
Add a comment to the ticket.
Add a comment to the ticket.
Add Tag(s) to Ticket
Add a tags to the ticket.
Add a tags to the ticket.
Create User
Creates a new user.
Creates a new user.
Update User
Updates an existing user.
Updates an existing user.
Create Organization
Creates a new organization.
Creates a new organization.
Update Organization
Update an existing organization.
Update an existing organization.
Get User
Search a user by email.
Search a user by email.
Search Organization
Searches an existing organization details.
Searches an existing organization details.
Search User
Searches an existing user details.
Searches an existing user details.
Search Group
Searches an existing group details.
Searches an existing group details.
Search Ticket
Searches an existing ticket details.
Searches an existing ticket details.
Search Agent
Searches an existing agent details.
Searches an existing agent details.
Create Group
Creates a new group.
Creates a new group.
Update Group
Updates an exisitng group.
Updates an exisitng group.
Delete Organization
Deletes an existing organization.
Deletes an existing organization.
Delete Group
Deletes an exisitng group.
Deletes an exisitng group.
Delete Ticket
Deletes an existing ticket.
Deletes an existing ticket.
Delete User
Deletes an existing user.
Deletes an existing user.
Create task (Coming soon)
Creates a new task.
Creates a new task.
Create contact (Coming soon)
Creates a new contact.
Creates a new contact.
Create company (Coming soon)
Creates a new company.
Creates a new company.
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