Politique d'utilisation acceptable

Hipcall provides cloud-based business communications services, including voice calling, SMS, WhatsApp messaging, live chat, call centre, CRM, and related tools. This AUP sets forth the rules and guidelines for acceptable use of these Services.

This policy is designed to protect Hipcall, its customers, and the broader internet and telecommunications community from abusive, unlawful, or harmful activity. All users of the Services, including administrators, agents, and end users, are expected to comply with this AUP.

The Services are intended solely for lawful business communications purposes. Permitted uses include, but are not limited to:

• Making and receiving business telephone calls
• Sending and receiving SMS messages for legitimate business communications
• Using WhatsApp Business messaging for customer engagement
• Operating call centre and customer service workflows
• Managing customer relationships through the CRM tools
• Configuring IVR (Interactive Voice Response) systems for business routing
• Using API integrations for workflow automation in accordance with Hipcall's API documentation

Customers must not engage in any activity that compromises or threatens the integrity, performance, or security of Hipcall's network, systems, or Services. Prohibited activities include, without limitation:

• Attempting to gain unauthorised access to any part of the Services, other accounts, computer systems, or networks connected to the Services
• Introducing viruses, worms, trojan horses, malware, or other harmful code through the Services
• Conducting denial-of-service attacks, port scanning, or other forms of network abuse
• Interfering with or disrupting the Services, servers, or networks connected to the Services
• Reverse engineering, decompiling, disassembling, or otherwise attempting to derive the source code of the Services
• Using the Services in a manner that degrades performance for other customers
• Circumventing or attempting to circumvent any security measures, rate limits, or usage restrictions implemented by Hipcall

Customers must not use the Services to create, transmit, distribute, or store content that:

• Is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
• Promotes illegal activities or provides instructional information about illegal activities
• Exploits minors in any way
• Violates the privacy or publicity rights of any third party
• Contains material that incites violence, hatred, or discrimination against any individual or group
• Is designed to deceive or mislead recipients as to the identity of the sender or the origin of a communication

The Services are subject to usage limits as described in the applicable Order Form, service documentation, and rate schedules. Hipcall reserves the right to:

• Implement fair use policies to prevent excessive or abusive usage patterns
• Throttle or restrict Services where usage significantly exceeds normal business use patterns
• Impose additional charges for usage that exceeds the thresholds specified in the Customer's plan
• Set and enforce rate limits on API calls in accordance with Hipcall's API documentation

The Services are designed for normal business use. Use of the Services for traffic pumping, artificially inflating call volumes, or any form of toll fraud is strictly prohibited.

Hipcall reserves the right, but does not assume the obligation, to monitor the use of its Services for compliance with this AUP. Hipcall may investigate any reported or suspected violation of this AUP and take any action it deems appropriate, including but not limited to:

• Issuing warnings to the Customer
• Temporarily suspending the Customer's access to the Services
• Permanently terminating the Customer's account
• Reporting violations to law enforcement authorities
• Cooperating with law enforcement in the investigation of suspected criminal activity

Hipcall will use reasonable efforts to notify the Customer of any investigation or action taken pursuant to this AUP, except where prohibited by law or where such notification could compromise an investigation.

Violation of this AUP may result in one or more of the following actions, at Hipcall's sole discretion:

• Written warning requiring immediate corrective action
• Temporary suspension of all or part of the Services, with or without notice
• Permanent termination of the Customer's account and all associated Services
• Removal or disabling of access to any content or material in violation of this AUP
• Recovery from the Customer of any costs and expenses incurred by Hipcall as a result of the violation

In cases of serious or repeated violations, Hipcall may terminate the Customer's account immediately without prior notice. The Customer will remain liable for all charges incurred up to and including the date of termination. No refunds or credits will be issued for any prepaid fees in the event of termination due to a violation of this AUP.

If you become aware of any violation of this AUP, please report it to Hipcall immediately by contacting us at:

• Email: abuse@hipcall.com
• Address: Hipcall Limited, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Hipcall will review all reported violations and take appropriate action in accordance with this AUP and applicable law.

Hipcall reserves the right to modify this AUP at any time. Changes will be posted on the Hipcall website and will become effective upon posting. It is the Customer's responsibility to review this AUP periodically. Continued use of the Services after any modification to this AUP constitutes acceptance of the modified policy.

For material changes that significantly affect Customer rights or obligations, Hipcall will use reasonable efforts to provide advance notice through the Services or via the email address associated with the Customer's account.