Phone System Feature
Guide Every Caller to the
Right Answer in Seconds
Greet callers with a professional voice menu, route them to the right department instantly, and handle high call volumes - no extra headcount needed.
Incoming Call
+1 (555) 000-1234
Greeting
"Welcome to Hipcall. Please select from the following options..."
Sales
Talk to our team
Support
Get help now
Billing
Invoices & payments
Operator
Speak to a person
Why IVR
Everything you need to handle calls professionally
Professional First Impression
Every incoming call starts with a polished, branded greeting. Record custom prompts in your own voice, generate announcements with text-to-speech, or create multi-language greetings for international callers.
Instant Routing, No Receptionist
IVR automatically directs callers to the right department based on their selection. Build nested menus for complex organizations, let callers dial extensions directly, and pair with business hours for after-hours routing.
Scale Without Hiring
High call volumes don't mean long wait times. IVR filters and distributes calls across teams and queues automatically. Combine with call queuing and ring groups to manage peak traffic efficiently.
Happier Customers, Fewer Transfers
A well-designed IVR gets callers to the right person faster. Add queue position announcements and estimated wait times to keep callers informed - shorter waits, fewer abandoned calls.
How It Works
Set up in four simple steps
Create Your Voice Menu
Build your IVR tree with the visual editor. Add greetings, define keypress options, and create nested sub-menus. Use recorded audio or text-to-speech.
Map Options to Destinations
Assign each option to a queue, ring group, agent extension, voicemail, or external number. Configure business hours for different routing.
Activate and Go Live
Assign the IVR to your phone numbers and activate. Callers immediately hear your professional greeting. No hardware, no downtime.
Monitor and Optimize
Use call detail records and queue statistics to see how callers navigate your IVR. Spot bottlenecks and refine flows over time.
Use Cases
Built for every industry
Healthcare
Separate appointment scheduling, prescription refills, and billing into dedicated queues. Multi-language greetings serve diverse patient populations.
E-commerce
Handle peak season surges without hiring. Order status to self-service, returns to a specialized team, new sales to agents. Manage 3x normal volume.
Professional Services
A single IVR across multiple offices. Callers select their city or department, and calls route to the local team. Extension dialing for direct access.
Set Up Your IVR in Minutes
No contracts, no hardware, no technical skills required.