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Hipcall Blog

Insights, tutorials, and updates from the Hipcall team.

What Is Hipcall? The 7-in-1 Communication Platform

What is Hipcall? It unifies business phone, call centre, SMS, WhatsApp, live chat, CRM, and helpdesk into one platform for sales and support teams.

Onur Ozgur OZKAN

Co-founder & CEO

January 13, 2023 · 10 min read

Showing 7 posts

Call Center

Call Centre Service Level: ISO 18295, BDDK, and EPDK

One month of calls, 3 legitimate service level percentages. Here's what ISO 18295, BDDK, and EPDK each put in the total, when the clock starts, and why.

Onur Ozgur OZKAN · Aug 11, 2026 · 11 min read

Call Center

Agent Status Timeline: every agent's day, at a glance

The Agent Status Timeline turns raw status logs into a visual chart, so supervisors can see who was on break, busy, or available at any given moment.

Sultan Kara Ezen · Aug 10, 2026 · 5 min read

Call Center Customer Experience

Agent reports now show both call and ticket CSAT scores

Call CSAT and ticket CSAT now sit beside every other agent metric in your report and CSV export, weighted correctly whether you look at an hour or a month.

Onur Ozgur OZKAN · Aug 10, 2026 · 7 min read

Developers

API update: stricter validation and clearer 422 errors

The Hipcall API now validates every request against its OpenAPI spec. Unknown fields, bad enums and malformed filters return 422 instead of being ignored.

Onur Ozgur OZKAN · Aug 6, 2026 · 7 min read

Call Center

Call record sync now supports SFTP

Send your call records and recordings to your own server over an encrypted connection for IT teams who've already switched off FTP.

Onur Ozgur OZKAN · Jul 29, 2026 · 5 min read

Sales

10 Books Every Sales Team Should Read

A curated reading list to sharpen your pipeline, master objections, and close more deals — from prospecting to enterprise negotiation.

Onur Ozgur OZKAN · Apr 6, 2026 · 5 min read

Tech

Call Centre Software vs Business Phone System

Call centre software manages agents and queues. A business phone system connects calls. Learn the key differences and which one your team actually needs.

Onur Ozgur OZKAN · Feb 25, 2026 · 6 min read

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