Every order deserves
a voice your customers trust.
Hipcall gives e-commerce businesses a cloud phone system built for customer support, order management, and sales growth - with every interaction tracked and every call recorded.
Vertrouwd door meer dan 3.000 bedrijven
Waarom Hipcall
Built for online retail
From order enquiries to returns and VIP support, every call matters in e-commerce. Hipcall ensures your teams stay connected and every customer interaction is captured.
Klantenondersteuning
Handle order enquiries, shipping questions, and product issues with smart call routing that connects shoppers to the right agent every time.
Order Management
Track every order-related call, coordinate with fulfilment teams, and resolve delivery issues quickly with call recording and conference bridges.
Sales Growth
Convert inbound enquiries into sales with priority routing for high-value leads. Missed call alerts ensure no opportunity slips through the cracks.
Toepassingen
One platform, every touchpoint
Order Enquiries
Route order status calls to fulfilment teams instantly. IVR menus let customers track packages, smart routing connects them to the right department, and every call is logged for reference.
Returns & Refunds
Dedicated returns lines with call recording for dispute resolution. IVR menus guide customers through the process, and voicemail captures after-hours return requests.
Customer Retention
Priority routing for VIP and repeat customers. Conference calling coordinates cross-team resolution of complex issues, and missed call alerts ensure loyal customers never feel ignored.
Functies
Features online stores rely on
Every feature is built to handle the speed, scale, and customer expectations of modern e-commerce operations.
Gespreksopname
Record every customer interaction for quality assurance, dispute resolution, and training your support team to deliver better service.
IVR Menus
Let shoppers check order status, reach returns, or connect with sales instantly - no waiting on hold during peak shopping seasons.
Slimme gespreksroutering
Route order enquiries to fulfilment, returns to the refunds team, and VIP customers to dedicated support agents automatically.
Gesprekswachtrij
Handle Black Friday surges and flash sale spikes without dropping a single customer call during your busiest moments.
Doorschakelen
Forward calls to remote support agents or warehouse teams, ensuring customers always reach someone who can help.
Voicemail
Capture after-hours order enquiries and support requests so your team can follow up first thing the next morning.
Conferentiegesprekken
Coordinate between warehouse, logistics, and support teams on urgent fulfilment issues with instant conference bridges.
Missed Call Alerts
Every missed call is a potential lost sale. Get instant notifications so no customer enquiry goes unanswered.
3,207+
Bedrijven wereldwijd
50+
Ondersteunde landen
99.9%
Uptimegarantie
15min
Gemiddelde installatietijd
Platform
Meer dan een telefoonsysteem
Your energy phone system works alongside six other products on the Hipcall platform. One login. Every customer conversation in one place.
Zakelijk telefoonsysteem
HD calls, IVR, and local numbers in 50+ countries.
Callcentersoftware
Wachtrijen, monitoring, wallboards en analyses.
Zakelijke sms
Tweerichtingsberichten met sjablonen en automatisering.
WhatsApp Business
Beheer WhatsApp naast gesprekken en tickets.
Livechatsoftware
Websitechat met agentroutering en standaardantwoorden.
Klantenservice
Ticketing, kennisbank en SLA-beheer.
Your customers deserve
effortless support
No contracts. No hardware. No surprises. Start your free 14-day trial and see how Hipcall keeps your e-commerce operations running smoothly.