Every claim starts
with a gesprek.
Hipcall gives insurance teams a cloud phone system built for claims processing, policy support, and agent coordination - with compliance-ready call recording on every line.
Vertrouwd door meer dan 3.000 bedrijven
Waarom Hipcall
Built for the pace of insurance
From first notice of loss to policy renewal, every interaction matters. Hipcall keeps your teams connected and your records compliant.
Claims Processing
Route claims calls to the right adjuster instantly based on claim type, policy number, or caller history. Record every conversation for audit trails and dispute resolution.
Compliance & Security
Encrypted calls, automatic call recording, and detailed call logs help you meet regulatory requirements. Store recordings securely and retrieve them when auditors come calling.
Agent Coordination
Connect field adjusters, underwriters, and support teams on one platform. Transfer calls with context, conference in specialists, and keep everyone aligned on active cases.
Toepassingen
One platform, every department
Claims Department
Handle inbound claims from first notice of loss to settlement. IVR menus triage urgency, smart routing connects callers to the right adjuster, and every call is recorded for the file.
Policy Sales & Renewals
Manage renewal campaigns, follow up on quotes, and cross-sell additional coverage. Missed call tracking ensures no warm lead goes cold. Analytics show which agents close the most.
Klantenondersteuning
Answer policy inquiries, process billing questions, and handle document requests. Contact-based routing recognises returning policyholders and connects them to their account manager.
Functies
Features insurance teams rely on
Every feature is built to handle the volume, compliance, and coordination demands of insurance operations.
Gespreksopname
Record every call automatically for compliance audits, dispute resolution, and quality assurance.
IVR Menus
Let callers self-route to claims, renewals, billing, or support - reducing wait times and misrouted calls.
Slimme gespreksroutering
Route calls based on policy type, claim status, or caller history so clients reach the right agent first time.
Gesprekswachtrij
Handle high call volumes during catastrophe events or renewal seasons without dropping a single call.
Kantooruren
Set office hours per department and route after-hours calls to voicemail or emergency lines.
Voicemail
Never miss a claim report. Voicemails are transcribed and emailed to the assigned team instantly.
Call Analytics
Track call volumes, wait times, and resolution rates across every department and agent.
Contactgebaseerde routering
Recognise returning policyholders and route them to their assigned agent or account manager.
3,207+
Bedrijven wereldwijd
50+
Ondersteunde landen
99.9%
Uptimegarantie
15min
Gemiddelde installatietijd
Platform
Meer dan een telefoonsysteem
Your insurance phone system works alongside six other products on the Hipcall platform. One login. Every customer conversation in one place.
Zakelijk telefoonsysteem
HD calls, IVR, and local numbers in 50+ countries.
Callcentersoftware
Wachtrijen, monitoring, wallboards en analyses.
Zakelijke sms
Tweerichtingsberichten met sjablonen en automatisering.
WhatsApp Business
Beheer WhatsApp naast gesprekken en tickets.
Livechatsoftware
Websitechat met agentroutering en standaardantwoorden.
Klantenservice
Ticketing, kennisbank en SLA-beheer.
Your policyholders deserve
faster, clearer communication
No contracts. No hardware. No surprises. Start your free 14-day trial and see how Hipcall transforms your insurance communications.