Every appointment booked,
every team connected.
Hipcall gives service businesses a cloud phone system built for appointment scheduling, field team dispatch, and customer support - with every job tracked and every call recorded.
Vertrouwd door meer dan 3.000 bedrijven
Waarom Hipcall
Built for service businesses
From appointment booking to on-site dispatch, every call matters in the service industry. Hipcall ensures your teams stay connected and every customer interaction is captured.
Appointment Management
Handle booking requests with smart call routing, let customers schedule via IVR, and ensure no appointment call goes unanswered with missed call alerts.
Field Team Dispatch
Dispatch technicians with smart routing, forward calls to crews on-site, and coordinate multi-team jobs with conference bridges - all from one platform.
Klantenondersteuning
Handle service enquiries, warranty claims, and follow-up calls. IVR menus let customers check job status and request callbacks without waiting on hold.
Toepassingen
One platform, every department
Appointment Scheduling
Route booking calls to available schedulers. IVR menus let customers confirm or reschedule, call recording captures every detail, and missed call alerts ensure no appointment request is lost.
On-site Service Coordination
Keep field technicians connected with call forwarding, coordinate complex jobs with conference calling, and track every dispatch with call logs and recordings.
Customer Follow-up
Automate post-service follow-ups, handle warranty and feedback calls, and use voicemail to capture after-hours requests so your team can respond promptly the next day.
Functies
Features service businesses rely on
Every feature is built to handle the scheduling, dispatch, and customer communication demands of service operations.
Gespreksopname
Record every service call and appointment confirmation for quality assurance, dispute resolution, and team coaching.
IVR Menus
Let callers book appointments, check service status, or reach the right department instantly - no receptionist needed.
Slimme gespreksroutering
Route appointment requests to scheduling, warranty queries to support, and urgent jobs to field teams automatically.
Gesprekswachtrij
Handle peak-hour booking surges and seasonal demand spikes without losing a single customer call.
Doorschakelen
Forward calls to technicians in the field, ensuring your mobile teams stay reachable no matter where the job takes them.
Voicemail
Capture after-hours appointment requests and service enquiries so your team can follow up first thing in the morning.
Conferentiegesprekken
Coordinate complex jobs by bridging field technicians, office staff, and customers into a single call when needed.
Missed Call Alerts
Every missed call is a missed booking. Get instant notifications so no appointment request goes unanswered.
3,207+
Bedrijven wereldwijd
50+
Ondersteunde landen
99.9%
Uptimegarantie
15min
Gemiddelde installatietijd
Platform
Meer dan een telefoonsysteem
Your energy phone system works alongside six other products on the Hipcall platform. One login. Every customer conversation in one place.
Zakelijk telefoonsysteem
HD calls, IVR, and local numbers in 50+ countries.
Callcentersoftware
Wachtrijen, monitoring, wallboards en analyses.
Zakelijke sms
Tweerichtingsberichten met sjablonen en automatisering.
WhatsApp Business
Beheer WhatsApp naast gesprekken en tickets.
Livechatsoftware
Websitechat met agentroutering en standaardantwoorden.
Klantenservice
Ticketing, kennisbank en SLA-beheer.
Your customers deserve
seamless service
No contracts. No hardware. No surprises. Start your free 14-day trial and see how Hipcall keeps your service teams connected and your customers happy.