Secure communications
that put patients first.
Hipcall gives healthcare providers a cloud phone system built for patient care, appointment management, and inter-department coordination - with every call secure and every interaction documented.
Trusted by 3,000+ companies
Why Hipcall
Built for healthcare operations
From patient appointments to emergency triage, every call matters in healthcare. Hipcall ensures your teams stay connected and every critical communication is captured.
Patient Communication
Manage appointment scheduling, prescription refills, and patient enquiries with smart call routing. IVR menus let patients reach the right department without waiting on hold.
Staff Coordination
Connect physicians, nurses, and administrative staff across departments. Conference bridges enable multi-disciplinary care team discussions and instant specialist consultations.
Compliance & Security
Call recording and detailed logs ensure regulatory compliance. Secure cloud infrastructure protects patient data while providing reliable communication across every location.
Use Cases
One platform, every department
Patient Appointments
Streamline appointment booking with IVR self-service. Smart routing connects callers to scheduling staff, voicemail captures after-hours requests, and missed call alerts ensure no patient is forgotten.
Emergency Triage
Priority routing for urgent medical calls. Call queuing handles high-volume periods, conference calling connects care teams instantly, and every call is recorded for clinical documentation.
Inter-department Coordination
Connect reception, clinical departments, pharmacy, and labs with seamless call transfers. Smart routing ensures referrals reach the right specialist and call forwarding keeps on-call staff reachable.
Features
Features healthcare providers rely on
Every feature is built to handle the compliance, patient care, and multi-department demands of healthcare operations.
Call Recording
Record every patient interaction for compliance, quality assurance, and accurate medical documentation.
IVR Menus
Let patients book appointments, check lab results, or reach the right department instantly - reducing wait times and front-desk workload.
Smart Call Routing
Route urgent calls to on-call physicians, appointment requests to reception, and prescription queries to pharmacy automatically.
Call Queuing
Handle morning rush hours and flu season surges without dropping a single patient call during peak periods.
Call Forwarding
Forward calls to on-call doctors, specialists, or nursing staff, ensuring patients always reach the right care provider.
Voicemail
Capture after-hours patient messages, prescription refill requests, and appointment changes so your team can follow up first thing.
Conference Calling
Coordinate multi-disciplinary care teams with instant conference bridges between departments, specialists, and referring physicians.
Missed Call Alerts
Every missed call could be a patient in need. Get instant notifications so no medical enquiry goes unanswered.
3,207+
Companies worldwide
50+
Countries supported
99.9%
Uptime guarantee
15min
Average setup time
Platform
More than a phone system
Your energy phone system works alongside six other products on the Hipcall platform. One login. Every customer conversation in one place.
Business Phone System
HD calls, IVR, and local numbers in 50+ countries.
Call Center Software
Queues, monitoring, wallboards, and analytics.
Business SMS
Two-way texting with templates and automation.
WhatsApp Business
Manage WhatsApp alongside calls and tickets.
Live Chat Software
Website chat with agent routing and canned responses.
Customer Service
Ticketing, knowledge base, and SLA management.
Your patients deserve
seamless communication
No contracts. No hardware. No surprises. Start your free 14-day trial and see how Hipcall keeps your healthcare practice connected.