Confidentiality in
every conversation.
Hipcall gives law firms a cloud phone system built for client consultations, case coordination, and privileged communications - with encrypted calls and compliant recording on every line.
Trusted by 3,000+ companies
Why Hipcall
Built for legal practice
From client intake to courtroom preparation, every communication matters. Hipcall keeps your firm connected and your privileged communications protected.
Client Confidentiality
Encrypted calls and secure recordings protect attorney-client privilege. Every conversation stays confidential with enterprise-grade security built into every call.
Case Coordination
Route client calls to the right attorney based on case type, practice area, or matter number. Transfer calls with context and conference in co-counsel when needed.
Practice Management
Manage communications across every practice area from one platform. Track call volumes, monitor response times, and ensure no client inquiry goes unanswered.
Use Cases
One platform, every practice area
Client Intake
Screen prospective clients efficiently with IVR menus that gather case details upfront. Smart routing connects callers to attorneys in the right practice area, and every intake call is recorded for the file.
Case Management
Coordinate between attorneys, paralegals, and support staff on active matters. Contact-based routing recognises existing clients and connects them to their assigned legal team.
Court Preparation
Conference in expert witnesses, coordinate with co-counsel, and manage witness preparation calls. Recorded conversations provide accurate records for trial preparation and case review.
Features
Features law firms rely on
Every feature is built to handle the confidentiality, coordination, and compliance demands of legal practice.
Call Recording
Record every client call for case documentation, compliance, and accurate billing of billable hours.
Call Encryption
End-to-end encryption protects attorney-client privilege and ensures confidential communications stay private.
Smart Call Routing
Route calls based on practice area, case type, or client history so callers reach the right attorney immediately.
IVR Menus
Let callers self-route to the right practice area, reducing receptionist workload and eliminating misrouted calls.
Business Hours
Set office hours per practice group and route after-hours calls to voicemail or emergency counsel lines.
Voicemail
Never miss a client message. Voicemails are transcribed and delivered to the assigned attorney instantly.
Contact-Based Routing
Recognise returning clients and route them directly to their assigned attorney or case manager.
Conference Calling
Bring in co-counsel, expert witnesses, or clients for secure multi-party calls without leaving the platform.
3,207+
Companies worldwide
50+
Countries supported
99.9%
Uptime guarantee
15min
Average setup time
Platform
More than a phone system
Your legal phone system works alongside six other products on the Hipcall platform. One login. Every client conversation in one place.
Business Phone System
HD calls, IVR, and local numbers in 50+ countries.
Call Center Software
Queues, monitoring, wallboards, and analytics.
Business SMS
Two-way texting with templates and automation.
WhatsApp Business
Manage WhatsApp alongside calls and tickets.
Live Chat Software
Website chat with agent routing and canned responses.
Customer Service
Ticketing, knowledge base, and SLA management.
Your clients deserve the highest
standard of communication
No contracts. No hardware. No surprises. Start your free 14-day trial and see how Hipcall transforms your legal communications.