Every customer call is
a chance to sell more.
Hipcall gives retail businesses a cloud phone system built for multi-store management, customer experience, and sales performance - with every interaction tracked across all locations.
Trusted by 3,000+ companies
Why Hipcall
Built for retail operations
From customer enquiries to multi-store coordination, every call matters in retail. Hipcall ensures your teams deliver exceptional service and no sale slips through the cracks.
Customer Experience
Route customers to the right department instantly, reduce wait times with smart IVR, and ensure every enquiry is handled professionally across all locations.
Multi-Store Operations
Manage phone systems across every location from one dashboard. Unified call routing, shared directories, and centralised reporting keep all stores connected.
Sales Team Performance
Track call volumes, response times, and conversion rates per store. Call recording helps coach staff, and analytics reveal peak hours so you can staff accordingly.
Use Cases
One platform, every department
Customer Enquiries
Handle product availability checks, order status queries, and return requests. IVR menus let customers reach the right department instantly, and missed call alerts ensure every enquiry gets a response.
Inventory Management
Coordinate stock transfers between stores, manage supplier calls, and handle warehouse queries. Conference calling connects buyers, warehouse teams, and store managers for fast restocking decisions.
Staff Coordination
Connect store managers, regional directors, and head office seamlessly. Call forwarding reaches staff on the floor, voicemail captures messages during busy periods, and call recording supports training programmes.
Features
Features retail businesses rely on
Every feature is built to handle the pace, multi-location demands, and customer expectations of modern retail operations.
Call Recording
Record every customer interaction for quality assurance, staff training, and dispute resolution across all store locations.
IVR Menus
Let customers check store hours, track orders, or reach the right department instantly - no waiting during peak shopping hours.
Smart Call Routing
Route calls to the nearest store, available sales associate, or customer care team based on time, location, and availability.
Call Queuing
Handle holiday rushes and promotional surges without dropping a single customer call during your busiest trading periods.
Call Forwarding
Forward calls to store managers on the floor, warehouse staff, or regional offices - keeping every team reachable at all times.
Voicemail
Capture after-hours enquiries and order queries so your team can follow up first thing and never lose a potential sale.
Conference Calling
Coordinate multi-store promotions, stock replenishment, and regional meetings with instant conference bridges between locations.
Missed Call Alerts
Every missed call is a missed sale. Get instant notifications so your team can call back before customers go elsewhere.
3,207+
Companies worldwide
50+
Countries supported
99.9%
Uptime guarantee
15min
Average setup time
Platform
More than a phone system
Your energy phone system works alongside six other products on the Hipcall platform. One login. Every customer conversation in one place.
Business Phone System
HD calls, IVR, and local numbers in 50+ countries.
Call Center Software
Queues, monitoring, wallboards, and analytics.
Business SMS
Two-way texting with templates and automation.
WhatsApp Business
Manage WhatsApp alongside calls and tickets.
Live Chat Software
Website chat with agent routing and canned responses.
Customer Service
Ticketing, knowledge base, and SLA management.
Your stores deserve
better communication
No contracts. No hardware. No surprises. Start your free 14-day trial and see how Hipcall keeps your retail operations connected.