Scale your support,
not your headcount.
Hipcall helps tech companies scale customer support, coordinate engineering teams, and close deals faster with smart routing, API integrations, and a platform built to grow with your product.
Trusted by 3,000+ companies
Why Hipcall
Built for tech companies
From onboarding calls to critical escalations, every customer interaction shapes your product's reputation. Hipcall keeps your teams connected and your customers heard.
Technical Support
Route support calls by product, severity, or account tier so customers reach the right engineer. Record calls for QA and use analytics to spot recurring issues before they become outages.
Sales Engineering
Run product demos, technical deep-dives, and proof-of-concept calls with enterprise prospects. Conference in specialists, record sessions for follow-up, and track pipeline activity.
Team Collaboration
Connect distributed engineering, product, and support teams on one platform. Transfer calls with context, loop in subject-matter experts, and keep everyone aligned across time zones.
Use Cases
One platform, every team
Customer Support
Handle inbound support from bug reports to feature requests. IVR menus triage by product and severity, smart routing connects callers to the right tier, and every call is logged automatically.
Sales & Demo Calls
Run outbound campaigns, schedule product demos, and follow up on trial users. Missed call tracking ensures no warm lead goes cold. Analytics show which reps convert the most.
Engineering Escalation
Escalate critical issues from support to engineering with full call context. Conference in on-call engineers, record incident calls, and integrate with your alerting tools via webhooks.
Features
Features tech teams rely on
Every feature is designed for scalability, automation, and the API-first workflows that technology teams expect.
Call Recording
Record every support and sales call automatically. Review conversations for QA, train new engineers, and resolve disputes with full context.
REST API
Integrate Hipcall into your stack programmatically. Trigger calls, sync contacts, and build custom workflows via a well-documented API.
Smart Call Routing
Route calls by product line, account tier, or issue severity so customers always reach the right team on the first try.
IVR Menus
Let callers self-route to support tiers, sales, billing, or partnerships so engineers stay focused on shipping.
Webhooks
Push real-time call events to your internal tools, Slack channels, or incident management systems automatically.
Voicemail
Capture every message when your team is heads-down coding. Voicemail-to-email ensures nothing slips through the cracks.
Call Queuing
Handle ticket spikes during outages or product launches without dropping a single customer call.
Integration Marketplace
Connect Hipcall to your CRM, helpdesk, and DevOps tools. Works with the platforms your engineering team already uses.
3,207+
Companies worldwide
50+
Countries supported
99.9%
Uptime guarantee
15min
Average setup time
Platform
More than a phone system
Your technology phone system works alongside six other products on the Hipcall platform. One login. Every customer conversation in one place.
Business Phone System
HD calls, IVR, and local numbers in 50+ countries.
Call Center Software
Queues, monitoring, wallboards, and analytics.
Business SMS
Two-way texting with templates and automation.
WhatsApp Business
Manage WhatsApp alongside calls and tickets.
Live Chat Software
Website chat with agent routing and canned responses.
Customer Service
Ticketing, knowledge base, and SLA management.
Your product deserves
world-class support
No contracts. No hardware. No surprises. Start your free 14-day trial and see how Hipcall scales your support without scaling your headcount.