Compliant calls from
lab bench to production floor.
Hipcall gives chemical and pharmaceutical companies a cloud phone system built for regulatory compliance, R&D coordination, and production operations - with every call recorded and every department connected.
Trusted by 3,000+ companies
Why Hipcall
Built for pharma & chemical operations
From regulatory audits to clinical trial coordination, every call matters in pharma. Hipcall ensures your teams stay compliant and every critical communication is documented.
Regulatory Compliance
Record every call for GxP audit trails, maintain FDA and EMA compliance, and ensure all regulatory communications are fully documented and retrievable.
R&D Coordination
Connect research labs, development teams, and external partners seamlessly. Conference bridges enable cross-functional reviews and smart routing reaches the right scientist instantly.
Production Operations
Coordinate batch manufacturing, handle plant floor communications, and connect production supervisors with quality teams. Every process deviation call is tracked and recorded.
Use Cases
One platform, every department
Quality Assurance
Dedicated QA lines with call recording for batch release reviews, deviation reports, and CAPA follow-ups. Smart routing connects callers to the right quality specialist and missed call alerts ensure no issue goes unresolved.
Clinical Trials Coordination
Manage site communications, investigator queries, and adverse event reporting. Conference calling coordinates multi-site reviews and every call is recorded for regulatory submission readiness.
Supply Chain Management
Coordinate raw material deliveries, cold chain logistics, and distributor communications. IVR menus route supplier calls efficiently and voicemail captures after-hours shipment updates.
Features
Features pharma companies rely on
Every feature is built to handle the compliance, safety, and multi-site demands of chemical and pharmaceutical operations.
Call Recording
Record every regulatory discussion, quality review, and supplier call for full GxP compliance and audit readiness.
IVR Menus
Route callers to R&D, production, quality assurance, or regulatory affairs instantly - no delays during critical batch operations.
Smart Call Routing
Direct lab inquiries to R&D, compliance calls to regulatory, and production alerts to plant managers automatically.
Call Queuing
Handle high-volume periods during product launches, recalls, or clinical trial updates without missing a single call.
Call Forwarding
Forward calls to lab technicians, field researchers, or plant supervisors so your teams stay reachable across facilities.
Voicemail
Capture after-hours adverse event reports, supplier messages, and regulatory inquiries so nothing falls through the cracks.
Conference Calling
Coordinate cross-functional reviews between R&D, quality, regulatory, and production teams with instant conference bridges.
Missed Call Alerts
Every missed call could be an adverse event report or regulatory inquiry. Get instant alerts so compliance issues never go unaddressed.
3,207+
Companies worldwide
50+
Countries supported
99.9%
Uptime guarantee
15min
Average setup time
Platform
More than a phone system
Your energy phone system works alongside six other products on the Hipcall platform. One login. Every customer conversation in one place.
Business Phone System
HD calls, IVR, and local numbers in 50+ countries.
Call Center Software
Queues, monitoring, wallboards, and analytics.
Business SMS
Two-way texting with templates and automation.
WhatsApp Business
Manage WhatsApp alongside calls and tickets.
Live Chat Software
Website chat with agent routing and canned responses.
Customer Service
Ticketing, knowledge base, and SLA management.
Your formulations deserve
compliant communication
No contracts. No hardware. No surprises. Start your free 14-day trial and see how Hipcall keeps your pharma operations connected and compliant.