AI Feature
Every promise your team makes,
written down
and followed up.
Hipcall summarises calls, chats and tickets and picks out what your team promised and by when. Confirm a promise and it becomes a task.
Summary
Commitments
Call back with a new price · by Thursday · Awaiting decision
Why it matters
Summaries when you need them
Get a summary of any call, chat or ticket with one click, or automatically for every one.
Promises, caught
AI picks out what your agent promised and the deadline they gave.
Tasks only when you say so
A promise becomes a task only after someone confirms it. Anything that isn't a promise can be dismissed.
Kept, late or missed
Track every promise to the end and compare agents and teams in customer insights.
How It Works
Set up in four steps
- 1
Switch on summaries and commitments
For calls, chats or tickets.
- 2
Conversations happen
Calls are read from their transcript; chats and tickets once they close.
- 3
Confirm the promises
On the record or in the Commitments list, create a task or dismiss it.
- 4
Track the outcome
See which promises were kept on time, kept late or missed.
Use Cases
Sales follow-up
"I'll send the proposal by Friday" becomes a task with Friday as its due date.
Support callbacks
Promised callbacks that slip past their deadline show up as missed, by agent.
Disposition check
A manager sees calls where AI's suggested disposition differs from the agent's code and reviews them.
FAQ
Frequently asked questions
No. A task is created only after someone confirms the promise.
It counts as missed after a waiting period you set (7 days by default).
No. It suggests one to managers and flags differences; the agent's code stays.
Summaries on request are charged per use; automatic summaries are charged for each conversation summarised.
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