AI Feature
Write it once.
Every assistant
answers with it.
Your articles, Q&A and training content feed your team's searches, your customer assistant on WhatsApp and live chat, and any outside AI you connect.
can I change my invoice address
Knowledge assistant
Why it matters
Search by meaning
Your team finds the answer even when they don't use the article's exact words, across articles, Q&A and courses.
A knowledge assistant on every page
Staff ask a question and get an answer from your knowledge base, with sources.
Ready for outside AI
Give each knowledge base a search address for external AI assistants, and publish llms.txt so AI tools can read your public content.
See what's missing
Search analytics show what people searched for and didn't find, so you know which article to write next.
How It Works
Set up in four steps
- 1
Write articles
Organise them into categories for a public help centre or an internal wiki.
- 2
Add Q&A and courses
Accepted answers and training content join the same search.
- 3
Connect your assistants
Your customer assistant and your knowledge assistant answer from it.
- 4
Open it to outside AI
Share the search address with your voice agent or AI tools.
Use Cases
New agents
A new agent asks the knowledge assistant instead of interrupting a colleague.
One source for every channel
The same article answers the agent's search, the WhatsApp assistant and the company's voice agent.
Content plan from search
The support lead reads the "not found" searches every month and writes the top three.
FAQ
Frequently asked questions
No. The customer assistant only uses public content; the knowledge assistant for your team can use internal content too.
A file that tells AI tools what's on your public help centre, so they can read it correctly. Hipcall generates it for you.
Yes. Each knowledge base has a search address that external AI assistants such as Vapi, Retell AI and ElevenLabs can query.
Yes. Your help centre and its search address can use your own domain.
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