AI Feature
Answer WhatsApp
and live chat
around the clock.
Your assistant answers customers from your own knowledge base, asks the questions your team needs, and hands the conversation to a person when it should.
Do you deliver on Saturdays?
Yes, between 10:00 and 16:00.
Source: Delivery timesWhy it matters
Answers you can trust
The assistant answers only from your knowledge base, Q&A and training content, and shows where the answer came from. With nothing to answer from, it doesn't guess.
Hands over at the right moment
When a customer asks for a person, wants to buy, asks about their own case or the question is out of scope, the conversation goes to your team with a note saying why.
Collects the details first
Before handing over, the assistant asks your questions, up to 5 per topic, and can save the answers to the contact or company.
Speaks your way
Formal or informal tone, the customer's language, your signature and words it must never use. It says it is AI as you choose, and never claims to be a person.
How It Works
Set up in four steps
- 1
Fill your knowledge base
Articles, Q&A and training content become the assistant's only source.
- 2
Create the assistant
Choose its tone, language and what it does when it doesn't know.
- 3
Connect your inboxes
Bind it to your WhatsApp and web chat inboxes and choose when it answers: always, after hours or during hours.
- 4
Watch how it performs
See answer rates, hand-offs and the reasons behind them over 7, 30 or 90 days.
Use Cases
Online shop
Delivery and return questions on WhatsApp get an answer at midnight; order problems go to the team in the morning with the order number already collected.
Clinic
The assistant answers opening hours and preparation questions; anyone who asks about their own appointment is handed to the front desk.
Software company
The web chat assistant answers how-to questions from the help centre; a visitor who asks about pricing is handed straight to sales.
FAQ
Frequently asked questions
WhatsApp and web chat. For tickets it drafts replies for your agents instead.
No. Without a matching passage it doesn't answer; it hands over or stays silent, as you choose, and nothing is charged.
The assistant steps back. Once a person has answered, it no longer replies in that conversation.
Yes. Several assistants can share one inbox, each handling its own topics, with a greeter that welcomes customers.
Related features
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Learn moreAI Call Center Software
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