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Phone System Feature

Every missed call,
followed up.

Hipcall tells your team about each missed call, shows why it happened, and marks it as returned as soon as someone calls the customer back.

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Missed calls · today

+44 20 XXXX 0142

Missed · out of hours

19:42
+44 20 XXXX 0388

Missed · abandoned in queue
Called back 12 min later 👍
14:05
+44 20 XXXX 0715

Callback request

11:30
+44 20 XXXX 0921

Missed · denylist

09:12

Why it matters

Know as soon as it happens

Each missed call can create a task or send an e-mail.

Returned calls tick themselves off

When anyone calls the number back within 24, 48, or 72 hours, the missed call is marked as returned, with how long it took.

Know why it was missed

Out of hours, abandoned in the queue, a short hang-up, a callback request, or a blocked number.

The list that still needs work

Filter missed calls that nobody has returned and save it as a view for the team.

How It Works

Set up in four steps

1

Turn on notifications

Choose a task or an e-mail.
2

Set the follow-up window

24, 48, or 72 hours.
3

Save the view

Missed, not yet called back, by number or team.
4

Watch the trend

Number reports show missed, abandoned, and out-of-hours calls over time.

Use Cases

Lunchtime gap

A small agency sees most missed calls fall between 12 and 1 and moves one person's lunch.

Morning callback list

Each morning the team opens "missed, not called back" and works through it.

Out-of-hours demand

A shop finds a third of missed calls arrive after closing and extends its hours on Saturdays.

FAQ

Frequently asked questions

What counts as returned?

Any outbound call to the same number by one of your users within the window you set.

Are blocked callers counted as missed?

They are listed with the reason "denylist" so you can filter them out.

Can callers ask for a callback themselves?

Yes. In a queue, callers can press a key to leave a callback request.

Can I export missed calls?

Yes. Users with export permission can download the filtered list as CSV or Excel.

Related features

Call Queues

Five ring strategies and callback requests

Call Forwarding

Redirect calls when agents are unavailable

Call Recording

Permissions, audit, and backup to your storage

Business Phone System

Numbers, IVR, smart routing by caller, queues, recording, and SIP.

Start following up every missed call

No contracts, no hardware, no credit card.

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