Phone System Feature
Every call recorded.
Only the right people
listening.
Switch recording on for inbound, outbound, and internal calls, play it next to the call's details, and copy recordings to your own storage every day.
Backup · Google Drive · daily · last run 03:00
Why it matters
Record what you need
Inbound, outbound, and internal calls each have their own switch.
Listening is a permission
Only roles you choose can play recordings. Deleting one is a separate permission, and every deletion is logged with the user's name.
Your copy, your storage
Back recordings up to S3-compatible storage, SFTP, Google Drive, or OneDrive, once for a date range or every day.
The recording is not alone
It sits with the call's timeline, notes, tags, and the customer's record, and AI can summarise it.
How It Works
Set up in four steps
- 1
Switch recording on
Choose inbound, outbound, internal, or all three.
- 2
Set who can listen
Give the listen and delete permissions to the roles that need them.
- 3
Find any call
Filter the call history by number, team, user, tag, or duration, and play the recording on the call.
- 4
Back it up
Connect your storage and choose a one-off copy or a daily one.
Use Cases
Training new agents
A team lead tags good calls and new agents listen to them in their first week.
Settling a dispute
A customer says a discount was promised. The manager finds the call in seconds and plays it.
Keeping recordings in-house
A finance company copies every recording to its own SFTP server each night.
FAQ
Frequently asked questions
You can switch recording on separately for inbound, outbound, and internal calls.
Three months. To keep them longer, back them up to your own storage, once or every day.
Yes. Add the notice to your greeting.
Yes. Webhooks can include a link to the recording, and backups copy the files to your storage.