Call Center Feature
Outbound campaigns
where every agent knows
who they are calling.
A preview dialer for teams: each agent gets the next customer's record, reads it, and dials. One contact goes to one agent, and every call ends with an outcome.
Spring renewals · 128 of 400
32%Sarah Collins
Northwind Ltd · Number 2 of 3 at this company
- Call · 12 Mar · Interested – follow up
- Deal · Renewal 2026
Outcome
- Sale closed
- Interested – follow up
- Not interested
- No answer
Why it matters
Read before you dial
The agent sees the contact, the company, and past calls before the phone rings, then decides to dial or skip.
One contact, one agent
Each contact is held by one agent at a time, so two people never call the same customer. A company's numbers go to the same agent one after another.
Calling hours and do-not-contact
Each campaign calls only within its hours, in its own time zone. Contacts marked do-not-call are skipped, and the agent sees how many.
Results by outcome
Agents pick an outcome after each call. The campaign shows reach rate, conversion rate, a funnel from dialled to successful, and results per agent.
How It Works
Set up in four steps
- 1
Create a campaign
A team campaign for a team, or a personal one for yourself.
- 2
Add the list
From contact or company filters, from any record with "Add to campaign", or from a CSV file of up to 10,000 rows.
- 3
Set calling hours
One or more time windows per day, in the campaign's time zone.
- 4
Start dialling
Agents work the list on the dialer screen, or from the campaign bar while they move between customer records.
Use Cases
Renewal calls
An account team calls every customer whose contract ends next quarter. The previous call's outcome is on screen before each dial.
Event invitations
A training company imports a CSV of past attendees and calls them about the next course. New numbers become contacts on import.
Lead follow-up
A sales team filters new leads from last week's form and works them as a team campaign; the manager compares conversion per agent.
FAQ
Frequently asked questions
No. It is a preview dialer: the agent reads the customer's record and presses Dial. Hipcall does not dial on its own or detect answering machines.
The agent's default outbound number. Each user can have their own, so customers see the right one.
The call is logged with its outcome, such as No answer, and the agent moves on. To try again, the agent can redial from the campaign bar.
Yes. Pause it, resume it, or complete it at any time. A campaign completes on its own when no contacts are left to call.